All goods that you feel are not acceptable need to be returned within 2 weeks or receiving them. If they are returned after the stipulated time period, the exchange will not be entertained. We follow a 'NO QUESTIONS ASKED' policy within this period. However, there will be strictly NO CASH REFUNDS. There will only be a REPLACEMENT offered in place of the faulty hair .
All items must be unused, unaltered, and all ties and packaging must still be intact. You may not wash, dye, curl, braid, wear, or treat the hair in any way for us to consider a return. Please inspect and examine all hair for correct pattern, color, texture and length prior to using the hair. Consult your stylist if you are unsure. You must call or e-mail us before returning all hair extensions and weave products. All unauthorized returns will be discarded. We offer fast shipping and always ship out orders in two to three weeks time. However, we are not responsible for late shipments via third party carriers resulting in mind hair appointments etc. We are not responsible for stolen packages after delivery. Please refer to your tracking number to predict delivery day.
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